Privacy Policy
1. Introduction Welcome to Movin! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing application ("Movin," "we," "our," or "us"). By using Movin, you agree to the practices described in this policy.
2. Information We Collect We collect different types of information in order to provide and improve our services, including:
Personal Information: Name, phone number, email address, profile picture, and payment details.
Location Data: Real-time and historical location data to facilitate ride matching and tracking.
Device Information: IP address, device model, operating system, and app usage data.
Transaction Information: Ride details, payment history, and ride-related interactions.
Communications: Customer support interactions and feedback submissions.
3. How We Use Your Information We use the information collected to:
Provide and improve our ride-hailing services.
Process transactions and facilitate payments.
Ensure user safety and prevent fraud.
Enhance user experience through personalization.
Communicate important updates and promotional offers.
Comply with legal obligations and resolve disputes.
4. Information Sharing and Disclosure We may share your information with:
Drivers and Riders: To facilitate ride services.
Service Providers: Third-party vendors that assist with payment processing, analytics, and customer support.
Law Enforcement: When required by law or to protect the rights and safety of users.
Business Partners: For marketing and promotional purposes, with your consent.
5. Data Retention and Security We retain personal data as long as necessary to provide services and meet legal obligations. We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse.
6. Your Rights and Choices You have the right to:
Access, update, or delete your personal information.
Opt-out of promotional communications.
Restrict or object to certain data processing activities.
7. Third-Party Links and Services Movin may contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their policies separately.
8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted in the app, and your continued use of Movin after such updates constitutes acceptance of the new terms.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@movin.com.np